Privacy Policy

Last updated: December 1st, 2025

1. Introduction

Prezcomm Hosting ("Prezcomm", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our customer portal, or use any of our products and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use our Services.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide to Us

• Account Information: Name, company name, email address, billing address, phone number, and login credentials you provide when creating or managing your account.
• Billing & Payment Information: Payment method details (such as card type, last four digits, expiration date) and billing-related data. Full card data is typically processed and stored by our payment processors, not by Prezcomm.
• Support Communications: Information you provide when you contact us for support, including tickets, emails, chat messages, and call notes.
• Other Voluntary Information: Any other information you choose to provide to us via forms, surveys, or other interactions.

2.2 Information We Collect Automatically

• Log & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, access times, and other usage details collected when you access our website, portal, or Services.
• Device & Network Information: Device identifiers, network details, and configuration information necessary to operate hosting, VPS, dedicated, and colocation services.
• Cookies & Similar Technologies: We may use cookies, web beacons, and similar technologies to remember your preferences, maintain sessions, and understand how our site and Services are used.

2.3 Information Related to Hosted Content

As a hosting provider, we may process data and content you store on our servers (such as websites, databases, emails, and files). In most cases, you are the controller of this content and Prezcomm acts as a service provider or processor.

2.4 Information from Third Parties

We may receive information about you from third parties, such as payment processors, fraud-prevention services, domain registries, or partners, as necessary to provide and support the Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create, manage, and maintain your account and Services;
• To process payments, invoice you, and manage billing and collections;
• To provide, operate, monitor, and improve our Services;
• To provide technical support and respond to your questions or requests;
• To communicate with you about service updates, maintenance, and changes;
• To send you important security or policy-related notifications;
• To detect, prevent, and respond to abuse, security incidents, fraud, and other harmful or illegal activities;
• To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others;
• To perform internal analytics and reporting to understand service usage and improve performance and reliability.

4. Cookies & Tracking Technologies

We use cookies and similar technologies (such as local storage and web beacons) to:

• Keep you logged into the customer portal;
• Remember your preferences and settings;
• Understand how visitors use our website and Services;
• Improve usability, performance, and security.

You can usually configure your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our website or Services may not function properly without cookies.

5. How We Share Your Information

We do not sell your personal information. However, we may share information in the following circumstances:

• Service Providers: With third-party vendors and service providers who help us deliver and support the Services (for example, payment processors, datacenter operators, domain registries, anti-fraud providers, and email service providers). These parties are typically authorized to use your information only as necessary to provide services to us.
• Legal & Compliance: When required by law, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud or security issues.
• Business Transfers: In connection with a merger, acquisition, sale of assets, financing, or similar transaction involving Prezcomm, your information may be transferred as part of the business assets.
• With Your Consent: When you explicitly authorize us to share information with another party.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Log data and technical records may be kept for a limited period consistent with our operational and legal needs, or as required by law or contract.

7. Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, network security controls, encryption in transit where appropriate, and internal policies and training.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Choices & Rights

You may have certain choices and rights regarding your information, such as:

• Updating or correcting your account information via the customer portal;
• Changing your communication preferences for non-essential emails;
• Closing your account, subject to contractual or legal obligations;
• Depending on your jurisdiction, you may have additional rights, such as the right to request access, deletion, or restriction of your personal information, or to object to certain processing.

To exercise any rights or make a request related to your personal information, please contact us using the contact details in Section 12 below. We may need to verify your identity before responding to certain requests.

9. Customer Content & Third-Party Data

As a hosting provider, we process data and content that our customers store and manage on our infrastructure. In most cases, our customers are responsible for:

• Determining what data is collected from their own users, visitors, or clients;
• Providing appropriate notices and obtaining required consents;
• Responding to privacy inquiries from their users or clients;
• Complying with applicable privacy and data protection laws.

If you have questions about information handled by one of our customers (for example, a website or service hosted by Prezcomm), you should contact that customer directly.

10. Children’s Privacy

Our Services are not directed to children under 13 years of age (or the minimum age required by applicable law in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information where required by law.

11. International Data Transfers

Prezcomm is based in the United States, and the information we collect may be stored and processed in the United States or other countries where we or our service providers operate. These locations may have data protection laws that differ from those in your jurisdiction.

By using our Services, you consent to the transfer of your information to these locations, subject to applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated Policy on our website and update the "Last updated" date at the top.

Your continued use of the Services after any changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the Services.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Prez Communications LLC / Prezcomm Hosting
Email: support@prezcomm.com
General Support: support@prezcomm.com
Website: www.prezcomm.com